Member Family - mom and three kids

MEMBERSHIP FAQ

How do I become a member?

  • Online using your credit or debit card.
  • Mail a check written out to Friends of the New York Transit Museum to:
    New York Transit Museum
    Attn: Membership Office
    130 Livingston Street, 10th Floor
    Brooklyn, NY 11201
  • Over the phone at 718-694-3451.

How do I renew my membership?

You can always renew your membership online. Upon completing the transaction, you will receive an automatically-generated receipt. You can also renew by phone at any time at 718-694-3451. As your renewal date comes up, you will receive a reminder letter with a renewal slip that you can mail back with your payment in a prepaid postage envelope. Lastly, you can renew your membership at the Admissions Booth during your visit at the Museum in Downtown Brooklyn.

I enjoyed my Museum visit, can I apply the price of my admission tickets to a membership?

Yes! You can apply the amount you paid for your tickets to any level of membership by contact the Membership Office at [email protected] for your discount code. The amount applied may not exceed the price of the membership.

How do I upgrade my membership?

You can upgrade your membership at any time throughout the year. Simply give us a call at 718-694-3451. If you are renewing your membership and would like to upgrade, you can do so online, by phone, or by submitting a renewal slip in the mail, by selecting the level you would like to upgrade to.

How long does my membership run for?

Your membership is valid for one year from the date it is entered into our system, and is non-transferable and non-refundable.

How long does it take to receive my membership card?

Typically, about 2-3 weeks. However, you do not need your membership card to visit the Museum! To book your advanced reservation, log into your membership account on the top right hand page of the ticketing page. If you have not yet registered your email address, visit nytransitmuseum.org/register.

What should I do if I lose my membership card?

Please contact the Membership Office by email at [email protected] or by phone at 718-694-3451, or let our staff at the Admissions Booth know during your visit at the Museum. Replacement cards can take 2-3 weeks to process and issue.

How can I go about adding a Caregiver?

All membership levels have the option of adding a Caregiver add-on. To see the complete listing of all levels and choose the one that’s right for you, click here. Please note these add-ons are only offered at the time of signing up as a new member or renewing members. Add-ons can not be purchased individually after that.

How do I reserve admissions for a Caregiver Add On membership?

If you have a Membership Add On, email membership@nytransitmuseum.org to receive the discount code to reserve tickets online.

How do I redeem guest passes through timed ticketing?

To add a guest pass to a reservation, email membership@nystransitmuseum.org with the name of the current reservation and the number of passes you wish to redeem. The guest passes will then be added to your reservation. Please note, guest pass requests must be submitted 48 hours before your visit.

How many people are included on a membership?

It varies depending on the level of membership you opt for. To see the complete listing of all levels and choose the one that’s right for you, click here. Also, Members can buy as many tickets at the member rate as there are people covered by your membership. To purchase additional tickets, you may upgrade to a higher level of membership or purchase general public tickets at full price. Please note: Museum guest passes, special caregiver and child add-ons are valid only for Museum admission, not special tours.

Is membership entirely tax-deductible?

No, only a portion is tax-deductible and the amount varies depending on the membership level.

Are there any special events for members?

There is a variety of members’ events throughout the year, ranging from exhibition opening receptions to special programs and lectures led by Museum staff and leading experts in the field. Most events are offered at a discounted rate for members and many are free (but tickets are subject to availability). Information about upcoming events will be sent to you in regular mailings and in the Museum’s e-newsletters. Please ensure we have your up-to-date contact details so that you don’t miss these updates. To update your information, contact the Membership Office at [email protected] or 718-694-3451.

 

How do my member discounts get applied when purchasing tickets online for excursions, programs, and other special events?

In order to get member discounts applied to online ticket purchases, you must be registered on the Museum’s ticketing website. If you signed up online for membership, the email address and password used for that transaction will be your login information for future ticket purchases. If you did not sign up online, it is important to register as this will be the way our system recognizes you. To register, click here. Please note: Members can buy as many tickets at the member rate as there are people covered by your membership. To purchase additional tickets, you may upgrade to a higher level of membership or purchase general public tickets at full price. Museum guest passes, special caregiver and child add-ons are valid only for Museum admission, not special tours.

As a member, how do I find out about upcoming Museum exhibitions and events?

We send out regular mailings and e-newsletter to members with details of upcoming events, exhibitions and special offers. To receive these updates, please ensure we have your current contact information. To update your contact information, contact the Membership Office at [email protected] or 718-694-3451.

 

Do Members get special discounts in the Transit Museum Stores?

Upon joining, members automatically receive an email to set up an account to purchase items in the online store. If you missed the email, go to the forgot password page and submit the email you used to sign up with your membership here. *Please note the online store operates as a separate website from nytransitmuseum.org.

If you have issues, contact the New York Transit Museum Store at 646-252-2475 or [email protected].

How do I add/cancel an automatic renewal?

If you would like to set your membership to renew automatically, select the autorenew option during check out. If you selected autorenew and would like to pause a future membership renewal, please contact us at (718) 694-3451 or [email protected].   

 

I want to visit the Gallery & Store in Grand Central Terminal! What are the general operating hours?

Tuesday – Sunday: 10am – 7:30pm

Is there a wheelchair accessible entrance at the Museum?

Yes, the Transit Museum’s wheelchair accessible entrance is located on the corner of Schermerhorn and Court Streets in Downtown Brooklyn. Once there, please press the call button to the left of the gate. A staff member will meet you there to operate the lift. For the best service, please email or call our Special Education and Access Coordinator at 718-694-1823 (Mon–Fri) a few days before your visit.


If you have any further questions, please email the Membership office at [email protected].