Frequently Asked Questions About Membership

Member Family - mom and three kids

MEMBERSHIP FAQ


How do I become a member?


  • Online using your credit or debit card.
  • Mail a check written out to Friends of the New York Transit Museum to:
    New York Transit Museum
    Attn: Membership Office
    130 Livingston Street, 10th Floor
    Brooklyn, NY 11201
  • On-site during your visit to our Downtown Brooklyn location at the Museum Admissions Booth
  • Over the phone at 718-694-3451.

How do I renew my membership?


You can always renew your membership online. Upon completing the transaction, you will receive an automatically-generated receipt. You can also renew by phone at any time at 718-694-3451. As your renewal date comes up, you will receive a reminder letter with a renewal slip that you can mail back with your payment in a prepaid postage envelope. Lastly, you can renew your membership at the Admissions Booth during your visit at the Museum in Downtown Brooklyn.

How do I upgrade my membership?


You can upgrade your membership at any time throughout the year. Simply give us a call at 718-694-3451. If you are renewing your membership and would like to upgrade, you can do so online, by phone, or by submitting a renewal slip in the mail, by selecting the level you would like to upgrade to.

How long does my membership run for?


Your membership is valid for one year from the date it is entered into our system, and is non-transferable and non-refundable.

How long does it take to receive my membership card?

Typically, about 2-3 weeks. Please note even if you have not yet received your card and wish to visit the Museum, feel free to do so as our staff at the Admission Booth will be able to pull up your membership record and give you free admission.

What should I do if I lose my membership card?


Please contact the Membership Office by email at membership@nytransitmuseum.org or by phone at 718-694-3451, or let our staff at the Admissions Booth know during your visit at the Museum. Replacement cards can take 2-3 weeks to process and issue.

How many people are included on a membership?


It varies depending on the level of membership you opt for. To see the complete listing of all levels and choose the one that’s right for you, click here.

Is membership entirely tax-deductible?


No, only a portion is tax-deductible and the amount varies depending on the membership level.

Are there any special events for members?


There is a variety of members’ events throughout the year, ranging from exhibition opening receptions to special programs and lectures led by Museum staff and leading experts in the field. Most events are offered at a discounted rate for members and many are free (but tickets are subject to availability). Information about upcoming events will be sent to you in regular mailings and in the Museum’s e-newsletters. Please ensure we have your up-to-date contact details so that you don’t miss these updates. To update your information, contact the Membership Office at membership@nytransitmuseum.org or 718-694-3451.

How often do tickets for members-only excursions go on sale?


Member tickets go on sale three times per year – April, August and December.  Each of these Member Preview events releases tickets for tours and excursions in the 4 months following. Tickets for tours of Old City Hall Station are available during every Member Preview. Members will receive notification prior to each Preview. Read more on the steps to purchase tickets here.

 

How do my member discounts get applied when purchasing tickets online for excursions, programs, and other special events?


In order to get member discounts applied to online ticket purchases, you must be registered on the Museum’s ticketing website. If you signed up online for membership, the email address and password used for that transaction will be your login information for future ticket purchases. If you did not sign up online, it is important to register as this will be the way our system recognizes you. To register, click here.

As a member, how do I find out about upcoming Museum exhibitions and events?


We send out regular mailings and e-newsletter to members with details of upcoming events, exhibitions and special offers. To receive these updates, please ensure we have your current contact information. To update your contact information, contact the Membership Office at membership@nytransitmuseum.org or 718-694-3451.

 

Do Members get special discounts in the Transit Museum Stores?


Members receive a 10% discount in both Museum shops (our Brooklyn home and Grand Central Gallery Annex), and the online shop at http://www.nytransitmuseumstore.com/. You must register a separate account to receive your members’ discount on online store purchases. To register for your members’ discount in the online store, click here. *Please note the online store operates as a separate website from nytransitmuseum.org.

I want to visit the Museum in Downtown Brooklyn! What are the general operating hours?


Tuesday-Friday: 10am – 4pm
Saturday & Sunday: 11am – 5pm
Closed Mondays and major holidays

.

 

I want to visit the Gallery Annex & Store in Grand Central Terminal! What are the general operating hours?


Monday – Friday: 8am – 8pm
Saturday & Sunday: 10am – 6pm

Is there a wheelchair accessible entrance at the Museum?


Yes, the Transit Museum’s wheelchair accessible entrance is located on the corner of Schermerhorn and Court Streets in Downtown Brooklyn. Once there, please press the call button to the left of the gate. A staff member will meet you there to operate the lift. For the best service, please email or call our Special Education and Access Coordinator at 718-694-1823 (Mon–Fri) a few days before your visit.


If you have any further questions, please email the Membership office at membership@nytransitmuseum.org.