If you cannot attend the program on the date you reserved, the total price of unused tickets will be treated as a donation to the Transit Museum and is tax deductible to the fullest extent allowed by law. Tickets are non-refundable, cannot be transferred to another date, and cannot be used by another individual.  

Children ages 2 and up need their own ticket to the program.

Children ages 15 and under must be accompanied by an adult at all times.

Tours run rain or shine, and can require walking, standing, and stair climbing. Restrooms are usually not available on the tour routes and there may not be places to sit or amenities like climate control. Tours last approximately 90 minutes.

Please wear comfortable shoes. Dress for the weather if your tour takes place outdoors.

Walking and climbing stairs usually required. Tours may be ADA accessible, please check your tour’s webpage on our programs calendar. Pets, or comfort, therapy, or emotional support animals are not permitted at Museum programs. Only service animals as defined by the ADA are permitted.

For information on American Sign Language interpreter requests, Assistive Listening Devices, or other accessibility matters please visit our accessibility page or email [email protected]. If you secure tickets, please request any accommodations via email at least two weeks in advance.

Personal photography and short video clips are permitted at Museum programs. Continuous audio or video recording of our programs is not permitted. Tripods, monopods, stands, selfie sticks, Go Pros, and external lights may not be used. All photographs taken must be for personal, non-commercial use and permission to photograph may be revoked at any time.

Professional photography and recording are not permitted, unless authorized with advanced approval by the New York Transit Museum’s Press and Marketing Department. Professional photography and recording include taking photographs or videos for publication, advertising, or commercial purposes. To contact the Press and Marketing Department, please email [email protected].

Attendees assume for themselves and anyone in their party including minors under the age of 18 all risk of injury, harm, or death, and agree to release, indemnify, defend, and forever discharge New York Transit Museum and our partner organization(s) for this event from all liability, claims, demands, damages, costs, expenses, and causes of action.

Any materials (images or recordings) provided or shared by the Museum or presenters during programs are for personal use only. These images may not be used by media or for commercial purposes, including in blog posts, social media, news coverage, or promotional materials of any kind. All such images remain the intellectual property of the New York Transit Museum or presenters unless otherwise stated.

By attending Museum programs, you consent to having your image, voice and/or likeness filmed, recorded, and/or photographed. The resulting materials may be used by the Museum without restriction, credit, financial compensation, or other consideration, for any and all purposes. If you do not wish to be photographed or filmed, please notify a Museum staff member before attending a program.

By registering for an event, excursion, or program, you will be added to the New York Transit Museum’s email newsletter list, which allows you to receive reminder emails, notices of upcoming programs, and news. You may unsubscribe anytime using the link at the bottom of the newsletter. Please Note: Unsubscribed individuals may not receive important program reminders and updates, which may include necessary information to participate such as Zoom links and departure locations.

Questions? Email [email protected].