Group examining archival materials at a members only program

How to Buy Members’ Tickets

  • Sign up for our e-newsletter to find out about tickets and tour dates first.
  • For specific questions about Old City Hall tour tickets, visit our Old City Hall page.
  • Browse our upcoming programs and excursions on our calendar. Click the Buy Tickets button to get to the ticketing page of your selected tour or program.
Join or Renew

Ticket Allowances for each Membership Level

You can buy as many tickets as there are people covered by your membership. For example, to buy two tour tickets, you will need a Dual, Dual Plus, or higher membership. Use the chart below to see how many tickets each membership type allows.

chart explaining what type of tickets each level of membership buys

Please note:

  • Tickets for children (included with Family membership and above) are for youth ages 10-17 only. Adults may not be substituted for children’s spots on any tours. Children under 10 are not permitted on the Old City Hall Station tour. Please see program pages for other age requirements.
  • Museum guest passes and caregiver add-ons are valid only for Museum admission.  The PCA add-on for members with disabilities is valid for member-only programs but must be requested by emailing [email protected] as soon as tickets are purchased.
  • All ticket sales are final. If you cannot attend the program on the date you reserved or do not submit security materials in time, the total price of unused tickets will be treated as a donation to the Transit Museum and is tax deductible to the fullest extent allowed by law. Tickets are non-refundable, cannot be transferred to another date, and cannot be used by another individual.  

Instructions for Purchasing Tickets:

  1. On the ticketing page, click the Sign In button on the top right. Sign in with your email address and password. You can request a password reset if you’ve forgotten it.
  2. Don’t worry if you don’t see the price adjust after signing in – the lower member price will appear on the final checkout page where you enter payment details.
  3. Select the number of tickets you want and enter attendee information.
  4. Click the large Register button to proceed to your cart.
  5. Your cart page will now show the member price. You do not need to enter a discount code. Make sure your billing information is correct, then click Check Out.
  6. Enter your credit card information. Click Pay Now to complete your purchase.
  7. After you place the order, you’ll get an email receipt confirming your purchase.
  8. Reservations for tours of restricted sites such as Old City Hall station are not confirmed until the Museum receives a signed release form and a copy of a government-issued ID for you and any guests. Your email receipt will have instructions for this. All attendees must submit this paperwork within 48 hours of ticket purchase. If we do not receive it by the stated deadline, your reservation will be canceled and you will not receive a refund.
  9. There are no printed tickets for any Transit Museum tour or program. Museum staff will have your and your guests’ names on a list.
  10. You will receive an email the week of the tour or program reminding you where to meet.
  11. Please arrive early at the designated time on your reminder email to check in with Transit Museum staff. Your name will be on the check in list – we’ll handle everything from there.
  12. Enjoy the tour or program!