BIRTHDAY EXPERIENCE

We can accommodate a maximum of 25 children.

We require a minimum of 2 adult chaperones up to a maximum of 8 adult chaperones to stay with the group at all times to assist with moving the group safely through the space. We request that all other parents and guardians drop their children off and return as we will not have space to accommodate parents and guardians of every child. The experience will require moving through the museum for 75 minutes with brief moments of seating.

Adult chaperones are there to help the group move safely through the space, keep the group together, and reinforce good and safe behavior in our space which is both a museum and a working subway station with an electrified third rail. Adult chaperones are welcome to participate in the experience, but we ask that they do so while assisting with group management.

They are welcome to purchase a ticket for admission and enjoy our exhibitions on their own.

The experience will last for approximately 75 minutes including the checking in process. At the conclusion of the experience partygoers will be asked to exit the museum. The parents or guardians of the birthday child will be responsible for ensuring all children are reunited with the correct parent or guardian and leave the premises. The host parent cannot leave until all children have been picked up. The museum staff cannot assume responsibility for a child whose parent or guardian arrives after the pickup time.

Waiting space is limited and we cannot guarantee waiting space for participants who arrive more than 15 minutes before the start time of the experience. Please keep additional people and items to a minimum.

No, there is no space for food during the Birthday Experience and there is no eating or drinking in the museum. Please see this list of nearby restaurants and spaces for food and cake we recommend.

Yes! There will be some customized special decorations in our train car at the end point of the experience. We ask that you not bring additional decorations as we cannot ensure we will be able to use them in our vintage train cars. Ballons are not allowed in the museum.

Yes, there will be a place to leave belongings during the experience. We do advise leaving valuables at home as the storage for belongings will be in a secure but public space. While a few of our exhibits on the mezzanine have air conditioning and heat, a majority of the Museum (including the entire platform level with our historic trains), does not have climate control.

Email [email protected]. If unforeseen circumstances require that your party be moved, your non-refundable deposit can be applied toward rebooking on a future available date for up to a year from the original date. Parties rescheduling with less than three weeks’ notice are subject to a $100 rebooking fee. Availability to reschedule is not guaranteed. $100 rebooking fee is waived if weather conditions lead to New York City imposed road closures, MTA imposed transit stoppage, or closure of the Transit Museum.

Cancellations by emailing [email protected]. If you are not rescheduling a full refund is available with three weeks notice. A 50% refund is available with notice between 2-3 weeks. There will be no refund when given less than two weeks notice.