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Have a question about becoming a New York Transit Museum member? You’re in the right place. Below you’ll find answers to common questions about joining, renewing, and managing your membership, as well as details on benefits, discounts, and member events. Whether you’re a new member or a longtime supporter, this page will help you make the most of your Museum membership.
If you have any further questions, please email the Membership office at [email protected].
You can always renew your membership online. Upon completing the transaction, you will receive an automatically-generated receipt. You can also renew by phone Monday – Friday, 9am – 5pm, at 718-694-3385 . As your renewal date comes up, you will receive a reminder letter with a renewal slip that you can mail back with your payment in a prepaid postage envelope. Lastly, you can renew your membership at the Admissions Booth during your visit at the Museum in Brooklyn.
If you receive an error message of being locked out of your account while resetting your password, you can either wait 30 minutes and try again, or use the “Forgot your Password” link, enter the email associated with your account, and look for an email with a link to reset your password.
Yes! You can apply the amount you paid for your tickets to any level of membership by contact the Membership Office at [email protected] for your discount code. The amount applied may not exceed the price of the membership.
You can upgrade your membership at any time throughout the year. Simply give us a call at 718-694-3385. If you are renewing your membership and would like to upgrade, you can do so online, by phone, or by submitting a renewal slip in the mail, by selecting the level you would like to upgrade to.
Your membership is valid for one year from the date it is entered into our system, and is non-transferable and non-refundable.
Typically, about 2-3 weeks. However, you do not need your membership card to visit the Museum! To book your advanced reservation, log into your membership account on the top right hand page of the ticketing page. If you have not yet registered your email address, visit nytransitmuseum.org/register.
Please contact the Membership Office by email at [email protected] or by phone at 718-694-3385, or let our staff at the Admissions Booth know during your visit at the Museum. Replacement cards can take 2-3 weeks to process and issue.
All membership levels have the option of adding a caregiver add-on. To see the complete listing of all levels and choose the one that’s right for you, visit our Become a Member page.
If you have a Membership add-on, email [email protected] to receive the discount code to reserve tickets online.
To add a guest pass to a reservation, use the discount coded provided on the back of the guest pass or email [email protected] with the name of the current reservation and the number of passes you wish to redeem. The guest passes will then be added to your reservation. Please note, guest pass requests must be submitted 48 hours before your visit.
It varies depending on the level of membership you opt for. To see the complete listing of all levels and choose the one that’s right for you, visit our membership page. Also, Members can buy as many tickets at the member rate as there are people covered by your membership. To purchase additional tickets, you may upgrade to a higher level of membership or purchase general public tickets at full price.
Please note: Museum guest passes and caregiver add-ons are valid only for Museum admission, not special tours.
No, only a portion is tax-deductible and the amount varies depending on the membership level.
There is a variety of members’ events throughout the year, ranging from exhibition opening receptions to special programs and lectures led by Museum staff and leading experts in the field. Most events are offered at a discounted rate for members and many are free (but tickets are subject to availability). Information about upcoming events will be sent to you in regular mailings and in the Museum’s e-newsletters. Please ensure we have your up-to-date contact details so that you don’t miss these updates. To update your information, contact the Membership Office at [email protected] or 718-694-3385.
In order to get member discounts applied to online ticket purchases, you must be registered on the Museum’s ticketing website. If you signed up online for membership, the email address and password used for that transaction will be your login information for future ticket purchases. If you did not sign up online, it is important to register as this will be the way our system recognizes you. To register, click here.
Please note: Members can buy as many tickets at the member rate as there are people covered by your membership. To purchase additional tickets, you may upgrade to a higher level of membership or purchase general public tickets at full price. Museum guest passes and caregiver add-on are valid only for Museum admission, not special tours.
We send out regular mailings and e-newsletter to members with details of upcoming events, exhibitions and special offers. To receive these updates, please ensure we have your current contact information. To update your contact information, contact the Membership Office at [email protected] or 718-694-3385.
Upon joining, members automatically receive an email to set up an account to purchase items in the online store. If you missed the email, go to the forgot password page and submit the email you used to sign up with your membership. * Please note the online store operates as a separate website from nytransitmuseum.org.
If you have issues, contact the New York Transit Museum Store at 646-252-2475 or [email protected].
If you would like to set your membership to renew automatically, select the auto–renew option during check out. If you selected auto–renew and would like to pause a future membership renewal, please contact us at (718) 694-3385 or [email protected].
Yes, the Transit Museum’s wheelchair accessible entrance is located on the corner of Schermerhorn and Court Streets in Downtown Brooklyn. Once there, please press the call button to the left of the gate. A staff member will meet you there to operate the lift. For the best service, please email or call our Special Education and Access Manager at 718-694-1823 (Mon–Fri) a few days before your visit.
Digital membership cards will be available for download at this link 1-3 days after the membership is purchased. If you have opted to receive physical membership cards in the mail, please allow 2-3 weeks for them to arrive.
However, you do not need your membership card to visit the Museum! To book your advanced reservation, log into your membership account on the top right hand page of the ticketing page. If you have not yet registered your email address, visit nytransitmuseum.org/register.
Guest passes can be accessed through the eMembership Card app. To redeem the guest passes included in your membership, make sure the application is downloaded on your smartphone and follow these steps:
To apply Guest Passes to Museum admission, have the app open for Museum staff to scan at our ticket booth.
Digital membership cards are available for download in your Apple or Google wallet, or through the eMembership Card app.
To download cards directly to your smartphone wallet, visit the Membership Anywhere page and search the email address* associated with your membership and your last name. Then, verify your membership information and click “add to wallet” on your card**.
To access membership cards through the eMembership Card app, search for the application in your smartphone app store and download it to your device. Once downloaded, open the app, search for New York Transit Museum, and click on the Museum’s logo. Then, tap Find My Membership Card, enter the last name and email address of your primary member, and tap to Download My Cards.
*If you do not know the associated email, or you are not able to locate your membership, please contact [email protected], or call us at 718-694-3385.
**Please note all membership cards for your plan will appear with this link. If you have multiple adults included in your membership, they can download their own cards by following the same steps.
If you have multiple adults included in your membership, all cards will be available through the same Membership Anywhere link. You can share this link by forwarding your confirmation email to fellow members, who can follow the steps above to download their own cards.
If your digital membership cards do not appear when searching your contact information through the Membership Anywhere link, first, make sure you are only searching for the primary email and last name associated with your membership. This is likely the contact information of the person who purchased the membership.
If you’ve confirmed you are searching the primary contact information but still cannot download your materials, please reach out to our Membership office at [email protected], or call 718-694-3385. Our staff will help you locate your membership materials.
No! You can download your membership materials directly to your Apple or Google wallet by using the Membership Anywhere link, and following the steps outlined in “How do I download my physical membership cards?” above.
However, you will need the app to redeem guest passes and bring guests to the museum for free.
Want to hold onto your membership cards? Just fill out this Membership Card request form to request that materials be mailed to you.
Please allow up to 2-3 weeks for your membership cards, guest passes, and confirmation letter to arrive.
